Global Impact of the Capital One Breach & Outage in the USA, Canada, and France

Navigating Disruption

An interactive analysis of Capital One's operational resilience. This report explores two defining crises—the 2019 data breach and the 2025 service outage—to reveal the vulnerabilities and strategic lessons for a digital-first financial institution.

A Tale of Two Crises

Capital One's recent history is marked by two distinct failures: one of security and one of operations. Select an incident below to explore its anatomy, impact, and consequences.

A Global Footprint, A Fractured Impact

Capital One operates with distinct service models in each country. This led to vastly different customer experiences during its crises. Explore the impact by selecting a country.

The Digital Bank's Dilemma

These events offer critical lessons on risk, resilience, and trust in the modern financial landscape. Expand each topic to learn more.

Two Crises, One Story: Deconstructing Capital One's Digital Vulnerability

An analysis of the 2019 data breach and 2025 service outage reveals the core challenges facing a tech-first bank.

This is an interactive report generated from source material for analytical purposes. All data is derived from the "Navigating Disruption" report. Not affiliated with Capital One.

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